PULPO HELPDESK

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    Pulpo Helpdesk

    Pulpo Helpdesk is a management system to help the needs of the customer / user related to the question, service, technical support, or complaints against certain products and services by utilizing a numbering system (ticket request) to facilitate the search for a settlement action was coordinated by a team.

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    Feature :


    Easy Ticketing
    -  Tickets Creation of Phone
    -  Tickets Creation of Email
    -  Tickets Creation on Portal
  • Easy Customizations

    Easy management of agents, attachments response templates, and much more Event based notifications.

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    Clearly arranged Dashboard

    -  Dashboard Ticket Management
    -  Dashboard Service Management
    -  Dashboard SLA Management
    Get system overview of statistics on tickets count and status per department, staff and topics
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